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Two hospitals among 2013 Baldrige Award winners

November 13, 2013

Baylor Regional Medical Center in Plano, TX, and Sutter Davis (CA) Hospital are among three organizations to win a 2013 Malcolm Baldrige National Quality Award, the U.S. Commerce Department announced today. The award is the nation’s highest presidential honor for quality and performance excellence. The winners will receive their awards at a ceremony next April in Baltimore. Baldrige also recognized two hospitals – Duke University in Durham, NC, and Hill Country Memorial in Fredericksburg, TX – for best practices in the award’s leadership criterion. Under the Baldrige process, award applicants are rigorously evaluated each year by a panel of experts on leadership; strategic planning; customer and market focus; measurement; analysis and knowledge management; workforce focus; process management; and results. Organizations that pass an initial screening are visited by teams of examiners who spend hundreds of hours evaluating performance, interviewing personnel and preparing feedback on strengths and areas for improvement. To date, 96 organizations – including 18 hospitals and health systems – have received the award. “The AHA congratulates Baylor Regional Medical Center at Plano and Sutter Davis Hospital on this tremendous honor,” AHA President and CEO Rich Umbdenstock said. “As leaders in care improvement, innovation and patient satisfaction, they exemplify what hospitals can achieve through teamwork and a commitment to excellence. They are role models for organizations striving to improve performance and maintain sustainable results.”